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    VEKTLØS

    Biesboschstraat 48-2
    1078 MX
    Amsterdam




    Frequently asked questions

    Product

    1.1 In which environments can the Vektløs base layers be used best?

    Thanks to its unique fabric composition and unparalleled breathability, the shirt feels like a second skin on the body and can be worn all year round. You can wear it as a top layer in warm temperatures +20°C or underneath a jacket when the weather gets cool -20°C.

    People normally use the shirt as a baselayer for mountain sports i.e. skiing, climbing, hiking, mountain biking, running and many more. The shirt can be worn up to 5 days without washing. We guarantee the shirt uphold its performance and stays odour-free for up to five days(!) when hanging out for a few hours at the end of the day! No itching, no sweating, no shivering, we can assure you that! This makes it the perfect item when washing is not possible during a multi-day trip. 

     

    1.2 Is your product sustainable?

    Our merino wool is all natural and comes from New-Zeeland bred sheep living on grass, water, sunshine and rain and is completely mulesing free. In addition, our bamboo is produced as organic as can be, with both merino and bamboo being natural fabrics, allowing it to be renewable and naturally decompose in the earth’s soil. Take a look at our nature section to read more on how we put sustainability at the core of Vektløs.

    1.3 What is the difference between a natural material Vektløs baselayer and a synthetic baselayer?

    We strive towards an optimal balance of performance and sustainability. Herein, our fabrics play a key role. Our temperature regulating and highly breathable fabric consists of 50% fine merino wool, providing unique fabric breathability and temperature regulation and 50% Organic Bamboo which gives the fabric a soft and comfortable feel to the skin, making the fabric more durable, well-fitted and quickly dry. The fabric weight is 180 gr/m2, which is the ideal thickness for all-season temperature control. Keeping you cool when standing still and warm when on the go, even when wet.

    Although synthetic shirts are mostly cheaper, they won’t be as effective as Merino wool/bamboo. Synthetic options will tend to retain oduor and more, which makes them uncomfortable to wear the next day without washing. Next to this most fabrics made from synthetic fibers absorb very little moisture. They become sticky when the body sweats, it makes it uncomfortable to wear during activities.

     

     

    Orders and delivery

    2.1 How can I place an order?

    1. Place an item in your shopping cart
    2. Enter your personal & delivery information
    3. Choose one of the payment options
    4. Place your order accepting the 'term and conditions' and click on the 'Buy' button

    2.2 My order is still not delivered after 3-7 working days, what should I do?

    If you ordered your product before 4:00 PM, it will normally be delivered the next day. If you ordered after 16:00, your product will normally be delivered within 2 days. Due to the shipment services it could take a few days longer when it's busy. If it takes longer than one week, please contact us at [email protected]

    2.3 How can I check my order status?

    You can check the status of your order with the tracking code you've received in the confirmation email after the confirmation of your order.

    2.4 To which countries do you ship to?

    Because Vektløs is a new company we only ship to the Netherlands for now. However, the rest of the EU will follow soon!

    Returns

    3.1 I received a damaged product

    In case you received a damaged / defective product, there is a product guarantee on all products with a duration of 30 days after the purchase date. Please contact the customer service included an image of the damaged product.

    3.2 How and when do I return an item?

    We accept cancellations and returns within the EU up to 30 days after purchase. Make sure all labels are intact and items are unworn, unwashed and undamaged. If you want to cancel or return, please send an email to [email protected] and we will make sure to contact you.

    3.3 What do I need to pay if I would like to return my order?

    The shipping costs of your return within The Netherlands will be €2.50. Returns from other countries vary per country. 

    3.4 Have you received my returned items already?

    We will notify you by email once we have received your product and transferred the refund of your returned items.   

    3.5 When do I receive my refund?

    We will refund the amount paid for the item within 14 days after we have received the item. Note that we must have received the item or that you can show you have returned the item.

    Payment methods

    4.1 Payment methods

    We offer several safe payments methods to fullfill your order smoothly.

    We accept the following forms of payment.

    • iDeal
    • Paypal
    • Mastercard
    • VISA
    • Maestro
    • Sofort Banking
    • Bancontact
    • MultiSafePay
    • Bank Transfer
    • Giropay

    Nature

    5.1 How do you give back to nature?

    Please check out our nature page to find out more how we preserve and protect the outdoors.

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